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Testimonials — 41 Comments

  1. We had a inset wood burner installed September 2013. From our first visit to the showroom to the completed installation Jamie and their team were polite friendly and very professional.We were advised on the best type of fire for the size of our room,with no heavy sales pressure.They were very punctual and on time with all their appointments.After the fire was installed there was a small problem with the balance,however a telephone call to Jamie,the next day the problem was resolved two nut adjustments and all okay.would recommend this company.First Class.
    Brian and Ellen ,Maresfield.

  2. Thankyou for a very friendly and proffessional service and for lining the flue will minimal mess and disruption. We highly recommend you.

  3. Thankyou very much for an excellent all round service. From help and advice choosing the most suitable burner through to an extremely neat and tidy installation. Highly recommended would not hesitate to purchase from you again in the future- Fantastic company!

  4. Just like to say a big thankyou for the professional and friendly way you carried out the work installing our new woodburner.
    there was very little disruption and any mess you cleared up as you went. We are over the moon and would recommend you anytime.
    Regards Joe and Janet, Winchelsea

  5. We are delighted with our new Clearview multi-fuel stove and the excellent service received from Jamie and the team. Jamie’s expertise put right a dangerous installation from previous owners and he overcame a few challenging hurdles during the install without any quibble or complaint. Can’t recommend them highly enough!

  6. We are very pleased with our Clearview Pioneer 400. Jamie was punctual on his first visit and explained everything fully with no pressure. The price quoted was competitive too. Jamie and his fitter arrived to install the stove they were again punctual, polite and cleared up afterwards. The fire works very well (we had the same model in our other property). Would highly recommend this company and the stove.

  7. We had a Clearview 400P stove installed in January and are really pleased with it. It has transformed our lounge. We have never been so warm and could sit for hours just looking at our lovely new stove.The installation went smoothly with Jamie and Glen being punctual, clean and tidy. They explained everything they were doing and we couldn’t fault them. I would recommend this company to anyone.

  8. From our first visit to the showroom to the final installation of our wood burner we experienced a very friendly and helpful service. To say we are very pleased with our purchase and the service provided would be an understatement, we would recommend this company to anyone.

  9. Jamie and Co have just fitted our Clearview stove, It looks great and what a job they made. Clean, tidy, punctual and charming to deal with. I cannot recommend them highly enough.

  10. We had two different companies come to house regarding the Clearview stove. We chose Heat Soloutions Sussex as Jamie and his wife could not be more helpful. From start to finish they helped up through each stage with no hard sell just pleanty of friendly helpful advice. I would highly recommend.

  11. We went to Heat Solutions after visiting a number of other wood burner stockists in Sussex. The showroom was extremely attractive with a wide variety of Clearview stoves displayed. Honest and friendly advice was available straight away from Jamie and his wife with no ‘big sell’ as we had experienced elsewhere. Jamie and his colleague fitted the stove with minimal disruption. I would not hesitate to recommend Heat Solutions – friendly, helpful and efficient – what more do you need.

  12. What a pleasure to deal with
    The whole team provided all the information that we needed to choose the burner for our lounge
    The job was completed on time and no issues with the installation
    Since being fitted we have had a few chilly nights so have used the new burner a Vision 500
    What an easy burner to use
    Great burner Great company
    Nice doing business with you

  13. If you are checking these testimonials as you are thinking of using Heat Solutions Sussex Ltd then please be assured this is a great company with a professional and caring team who will ensure you get the burner you need and install it with minimal fuss and terrific after sales service. A good job well done.

  14. Prospective Heat Solutions Customer,
    Just a quick note to advise that we purchased a Clearview Pioneer 400 from Heat Solutions last year.
    We have been delighted with the stove and, as importantly, the first class service received from Jamie, Alison and Glen. At all stages they have been cheerful, knowledgeable, helpful, professional and committed to the highest level of customer satisfaction.
    It is for all these reasons that I can recommend Heat Solutions to you without any hesitation or reservation.
    Chris & Tracey Ormerod, South Chailey.
    E mail: cnc.ormerod@gmail.com

  15. We just had 2 wood burners installed by Jamie and the team, I can’t thank them enough for a super service and great work.
    Professional all the way, punctual, accommodating and helpful. Went out of they way to complete the installation.
    Made me extra happy by giving me free stove gadgets 🙂
    Will only recommend Heat Solutions from now on!

  16. What a great experiance from start to finish, lovely showroom, great knowledge, great product
    Jamie & Alison are a pleasure to deal with, everything went smoothly from quote to order to fitment, fitment was quick clean & efficient & above all looks great
    Graham & Gill Uckfield

  17. Our experience from start to installation and after service was truly professional and we would highly recommend them. We had recently decorated the room and you would not of known that the log burner had been added after this . The installation was so clean and safety was very important to them, so pleased with the burner looks fantastic .

  18. We were recommended Heat Solutions Ltd by a friend. After having several quotes for a stove we weren’t expecting a solution easily. We were wrong. From quote through to installation, (including the recommendation of a builder to make the fireplace) the experience was friendly, professional and informative. All the team doing the manual work were a pleasure to have in the house and Alison was on hand via email to answer any queries at any point. The stove is amazing and we couldn’t be happier with it or the work done. We can’t recommend Jamie and the team more.

  19. Dear Jamie and Alison
    I have just come in from work and would like to say many many thanks for another amazing job. We are so pleased with everything, the only problem is that we have to wait for logs to be delivered before we can try it out ( should have thought about that sooner).

  20. Dear Jamie & Alison,
    Can I just say that we are delighted with our new stove and professional / helpful / courteous people involved with the process.

    I would have no hesitation in recommending your company to others.

    Kind Regards

    Andy Wren

  21. Thank you very much for all your advice and installation of the stove . We are extremely pleased with the result. Looking forward to the winter!
    Please say thank you to all involved .

  22. Delighted with the burner and the service from Jamie and Glenn Curtain. Jamie’s design advice was spot on and imaginative, getting us a much more attractive fire than competitors had suggested. No hesitation in strongly recommending Heat Solutions.

  23. Can’t recommend this company enough, they were amazing, from quotation to installation, our pioneer 400 is a dream it’s just transformed our lounge to a lovely warm cosy room, Jamie and glen couldn’t have been more helpful, no hesitation in recommending heat solutions!

  24. Wonderful design service by owner jamie getting me my Woodburning stove and perfectly installed by himself and his brother polite trustworthy and reliable would recommend to every one, 5 star

  25. Last Saturday we had our log burner installed by Jamie and Glenn. The service provided by them from the visit to the showroom, home visit, subsequent emails to installation were brilliant. In the showroom Jamie was helpful and seemed passionate about the Clearview products so much so we’d made our minds up we were getting a Clearview stove as we left with samples and brochures. On the day of installation Jamie and Glenn arrived promptly, and worked hard. Once the stove was in and ready to go Jamie gave us the instuctions we needed to get the fire going and maintenance along with our helpful free gifts.
    We are loving the stove and it’s so easy to light and clean and looks amazing.
    We would definitely recommend Heat Solutions to others.

  26. Very impressed with the product and the service. Alison took great trouble when we visited the showroom to help us find the right model. Jamie explained everything very clearly when he came to measure up. Jamie and Glenn were very punctual to install on the appointed day and took great trouble to explain everything to us afterwards – we are wood burning stove neophytes. It all seems to work a treat – great service

    Warmly yours

    Nigel and Carola

  27. From the initial quote to the very professional installation of my Clearview Pioneer log burning stove, Jamie of Heat Solutions was efficient, helpful and thorough. Having been greatly disappointed by other quotes, his and Glen’s attention to detail and cleanliness convinced me that I could not have done better. The stove is a great addition to my home and has improved the whole ambience. Thank you to Heat Solutions Sussex.

  28. Having done some research and shopped around we found Alison at Heat Solutions Sussex ltd knowledgeable and customer focused in making our choice of the right stove for us. Jamie visited and assessed the preparation needed prior to fit and then Jamie and Glenn completed the installation in an efficient and clean manner. They arrived at the times said and cannot praise the friendliness and efficiency from start to finish by all. I write this sitting in front of my lighted Hawk 4 stove.

  29. Delighted with our recently installed Pioner 400 stove. We were greatly impressed with the liaison between Jamie and our builder Paul Wheatley who built a complete new fire surround and hearth in brick, a site visit was arranged between them to ensure all measurements required to install our stove. All appointments made were on time, very friendly and efficient. No hesitation recommending Heat Solutions. Thank you Alison, Jamie & Glen.

  30. From my initial contact with Alison, to the fitting of the Hawk 4 wood burner yesterday, I have been totally delighted and impressed with the service from Heat Solutions. Alison replied very quickly to my emails and phone calls and Jamie came out to give me a quote within a couple of days. He recommended an excellent bricklayer for some minor alterations we needed to do to the fireplace and the actual fitting of the stove was completed a short time later. I was given comprehensive and clear instructions on how to get the best from the stove as well as a wood moisture meter, a carbon monoxide monitor and a lovely big pair of gauntlets. Jamie and Glenn did an excellent job and there was no mess or dust whatsoever. I have absolutely no hesitation in recommending Heat Solutions.

  31. Really delighted with our recent Clearview stove installation. In all our dealings with Alison and Jamie, we found them helpful, friendly and highly professional. Installation was efficient, clean and tidy. The stove looks terrific – can’t wait for cold weather so we can use it! Thank you.

  32. Thoroughly professional installation of our Clearview stove. Thank you to all of your team we will definitely be recommending you whenever we can!

  33. We used Heat Solutions to fit a new log burner for us in August. From the start to finish the service from Jamie and Alison has been faultless and we are most impressed. They are friendly and welcoming at the showroom, are happy to provide on site advice and respond to emails in a timely fashion. We agreed a date to fit the new stove and it all happened as agreed, being fitted very well with attention to detail throughout the process. Any questions I have asked since have been replied to immediately. If you are looking for first class service to provide you with a quality wood burning stove look no further than Heat Solutions.

  34. Professional, friendly and knowledgeable. We were supported and throughout, all questions answered, nothing too much trouble. The installation was super smooth and now we have a lovely working stove, looking forward to winter!

  35. Jamie and Alison were very professional and welcoming. The service throughout was efficient and knowledgeable and the product is excellent.
    Would highly recommend.

  36. Just had stove fitted in Hassocks – was totally great service and Jamie was a pleasure to work with. Cannot fault the service and so pleased with the results!

  37. Today Jamie installed my Clearview inset burner/stove. On my initial inquiry call he impressed me with his knowledge, passion, clarity and honesty. His showroom is set out in an attractive and clear fashion. He answered every question patiently and fully. He can think outside of the box and no problem is a problem, he finds an answer. The work he did here was neat, NO dust (even though angle grinding was necessary) and impressive. They were a pleasure to have here and he made sure I understood everything. I am now for the first time in 26 years sitting in a room feeling toasty and loving my burner, both the appearance and its incredible effectiveness. No more blankets on the sofa! So thank you so much for producing such a great product and having Jamie at Heat Solutions, Plumpton sell and install them. With best and warm wishes! Helene

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